When famous
brands lose their sense of identity (and subsequently sales) they
become introspective. After much reflection they generally reach
two conclusions: One is to fire their current ad agency. And the
other is to return to the marketing communications that made the
brand famous in the first place.
"Hey, why did
we ever get rid of that old campaign?" some newcomer invariably
spouts off, unaware of the political motivations behind its demise.
So the old campaign
is resurrected in hopes it can do the same for the moribund brand.
Unfortunately, these Dr. Brandkensteins seem to forget that recapturing
the mysterious life-force that originally made the concept a success
is no easy task.
For example,
Snapple's campaign featuring Wendy the receptionist reading fan
letters from consumers was dropped when Quaker Oats bought the company.
Quaker moved the account to their Gatorade agency, which proceeded
to fire Wendy and water down the brand's quirky personality. Which,
in turn, diluted the brand's sales and value.
As the situation
worsened, Quaker desperately gave bottles of Snapple away on street
corners, begging consumers to try it and buy it. The advertising
tried to recapture the gritty look of the Wendy spots, but to no
avail. Quaker wound up selling Snapple at a huge loss. And the new
owners, in attempt to recapture the brand's old snap, brought back
Wendy. But the magic of the brand's image was gone. Seen any Snapple
ads lately?
Miller Lite
has just embarked on a similar brand revival. After a walk on the
wild side with wonder boy Dick, they realized that the people who
appreciated their ads (mostly agency folk) didn't fall in the same
demographic as those that drank their beer. So they reconfigured
their famous Lite debate around a new issue--whether it tastes great
because of its smoothness or "choice hops."
The tagline
is: "Great taste of a true pilsner beer." Pilsner beer? Where did
that come from? Somebody must have read the can in search of copy
points.
Lite's new
debaters make you long for Butkus, Bubba and the old gang-o-jocks
(of course now they'd probably be better suited discussing the merits
of Ensure dietary suppliment). At least you could believe those
guys were undiscriminating enough to drink the stuff. But Rebecca
Romijn-Stamos? I don't think so.
It's too early
to say whether the Miller Lite revival will produce any signs of
life. But it seems Lite and other brands could have saved themselves
a lot of lost market share by realizing that if a campaign ain't
dead, don't kill it.
