Consistency
is critical in building relationships for any brand. In fact, sometimes,
if a brand's personality is well established, it can coast along
in memories for years without any support.
Several years
ago, I encountered this phenomenon in a focus group discussing First
Alert smoke detectors. Most participants believed the brand's current
advertising featured TV detective William "Cannon" Conrad.
In reality,
Conrad hadn't appeared in a First Alert commercial for over a decade.
He was so strongly linked with the brand during its introduction
in the 70s that many people swore they'd recently seen spots with
him (doubly impossible since he was also dead).
The Conrad campaign
carried as much weight has he did (he also starred in "Jake
and the Fat Man"). It tipped the recall scales in its favor
over any subsequent First Alert advertising.
Of course, this
is hardly unique case. Who can remember any of the 15 years of Charmin
advertising that doesn't feature Mr. Whipple? I wonder if it would
have had any impact on sales if Proctor and Gamble completely stopped
advertising Charmin during the years between Whipple's "retirement"
and his comeback last year.
There are products
that once had very visible campaigns, but haven't had media support
for years. Yet their brand identities live on in the minds of consumers
old enough to remember them.
For instance,
the wine cooler category was a creative showcase when it was introduced
in the '80s. The Bartles & James campaign swept the ad award competitions.
For a while, there seemed to be a new spot every week featuring
those two geezers thanking us for our support.
Today, in the
absence of any ad support, the characters have "bought the farm"
(perhaps in real life, too). Yet their spirits continue to haunt
the product.
Remember the
"Nupe it with Nuprin" campaign? If you do, you have a good memory
because that product hasn't made a media appearance since the early
90s. Yet it still survives on the market.
I haven't seen
a Crazy Glue commercial for years, but the construction worker stuck
to on an I-beam demo sticks in our memories, with a thumbnail illustration
on the packaging prompting recall.
The brand identities
of these advertising orphans were frozen in time with their last
campaign (which was often their first). Ironically, this actually
provided them with more long-term stability than having their identities
reinvented every year.
In a traditional
media sense, it may seem brands like these are running on empty.
But the mnemonics they've tapped into consumers' minds will fuel
their success for years to come. 